Privacy Policy

This policy is effective from October 1, 2019

About Ugam

Ugam is a leading next-gen analytics company that helps retailers, brands, distributors and market research firms transform big data into valuable insights. Ugam is committed to ensuring that the information we use and process is secure while in our care and will be used responsibly. Like our clients, we recognize that the privacy of consumers is paramount in our business, so we continuously seek ways to protect and ensure appropriate use of information related to consumers while promoting policies within the industry that do the same.


When we provide these services to our clients, we process information according to the terms and conditions of the contract with our clients. Accordingly, as a processor Ugam relies upon the instructions of its clients with respect to the use of information and ultimately our clients advise us as to a consumer's preferences. By visiting this website and communicating electronically with us, you consent to such cross-border transfers. We do not share, sell, rent or trade personally identifiable information with third parties for their promotional or marketing purposes.

Topics
Scope

Everyone who works for Ugam has responsibility for ensuring Personal Data are collected, stored and handled appropriately.

What data do we collect and how we collect it?
On our website

We collect only the required personal information from you when you fill out a website form. When ordering or registering on our site, as appropriate, you may be asked to enter your:

  • first name and last name
  • company name
  • job title
  • e-mail address and phone number
We also collect
  • The pages you visit within our site
  • How you navigate around on our website pages
  • The ID and data within any cookies you have agreed to us placing
  • Infer a company name associated with your IP address
  • Infer a location associated with your IP address
  • The date and time of your actions

If you do not allow cookies, then our website will not be able to recognize you on future visits.


When you connect with us in a professional capacity, we may collect the following information. When you fill in forms or enquire about our services either online, on the telephone, at events, when visiting our facilities.

  • Your name, job title and role
  • Contact information including address, email address and telephone number
  • Your attendance at events, either online or offline
  • Details of the organization you represent
  • Any interests you express in our services
  • Other information you volunteer relevant to your enquiry

Should you choose not to provide elements of the information listed in this section then Ugam may only have a partial understanding of your interest in or needs of Ugam and its services and be unable to process requests or fulfil any marketing you may have consented to in the most relevant manner.


Employment

For visitors to Ugam’s web site who are interested in working for us, Ugam collects the personal information that is provided when applying for open positions through our online career page. You may receive additional information from Ugam regarding your application at the email address you provide.


Your consent

We will not collect, store, manage, process data or contact you through email or phone for product or services related sales outreach, without your explicit and deliberate consent, which you provide while filling a website form.

How will we use your data?

Any of the information we collect from you through our website may be used to send periodic emails. The email address you provide in your request form on our website may be used to send you Content, information and updates pertaining to your request, in addition to receiving monthly newsletters, occasional company news, updates, related product or service information, etc.


We do not sell or rent such information.


Content may mean an eBook, Case Study, Blog, Webinar, Whitepaper, Press Release or news articles, solutions, product information or demo, any web page, document or any other information displayed or available on the website.


How do we store your data?
Data retention and Accuracy

Data collected through our website is retained by us only for marketing, sales and careerrelated purposes as consented by you. This data is retained till the person opt-out from this service.


We make efforts to ensure that personal information we receive, process, or maintain is accurate, complete, and reliable. We rely on the accuracy of the information provided directly to us but accept responsibility for the management and confidentiality of the personal information collected. In general, we keep personal information only as long as we need it to provide you the services you requested.


We may also process data on behalf of customers who have engaged us. Personal Information received through our customers is retained as long as it is needed to provide services to customer in question. Personal Data archived on encrypted tapes is retained for 30 days only. However, we reserve the right to retain personal information for any period required by law or to comply with our legal obligations, resolve disputes, and enforce our agreements.

If at any time you wish to change the information you have provided to us, you may do so by writing us at info@ugamsolutions.com.


Data protection

We adopt reasonable security practices and procedures, to include, technical, operational, managerial and physical security controls in order to protect your personal information from unauthorized access, or disclosure while it is under our control.


We adhere to various privacy laws & ISO 27001 Information Security standards for security best practices. We have specialized security teams who constantly review and improve our measures to protect Personal Information from unauthorized access, accidental loss, disclosure or destruction.


We take steps to ensure that our contracted third parties adopt reasonable level of security practices and procedures to ensure security of personal information. When we dispose of Personal Information, we use reasonable procedures to erase it or render it unreadable.

Marketing

We will only send you marketing emails if you give your explicit consent to do so while submitting a form on our website. When we send you emails on marketing literature, we keep a record of your interactions with our emails (for example, whether you open our email or click on any links in our emails), any associated activities on our website, the date and time of your actions on our website and your responses or replies.


Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


We work with third party vendors who are compliant to security standard and privacy regulations.

We may share information about you with third parties as follows:

  • with service providers who help deliver our services and run our business, subject to confidentiality agreements;
  • as required by law;

If we share your personal data with third party service providers and/or sub-processors, we will:

  • transfer such data only based on “Need to know” basis for limited and specified purposes;
  • require the sub-processor to provide at least the same level of privacy protection as is required by this Policy;
  • take reasonable and appropriate steps to ensure that the sub-processor effectively processes the personal data transferred in a manner consistent with the organization’s obligations under this Policy;
  • require the sub-processor to notify us if it determines it can no longer meet its obligation to provide the same level of protection as is required by this Policy;
  • upon notice, take reasonable and appropriate steps to stop and remediate unauthorized processing; and
Rights of Data Subject
Opt in for emails

Before you submit a form on our website, we enable you to ‘opt in’ to receive marketing emails which may include eBook, Case Study, Blog, Webinar, Whitepaper, Press Release or news articles, solutions, product information or demo, any web page, document or any other information displayed or available on the website.


Unsubscribe

If at any time you would like to opt-out or unsubscribe from receiving future emails, we include detailed instructions at the bottom of each email. You will no longer receive communication from us if you click ‘unsubscribe’ in our emails. You may also write to info@ugamsolutions.com to opt-out of any email communication.


Rectification

If Personal Data entered on our website form is incorrect or incomplete, the Data Subject can get it corrected by writing us at info@ugamsolutions.com


To be forgotten

If at any time you would like to exercise your right to be forgotten, you can write to info@ugamsolutions.com and specify the same. Your records will be removed from our records within 14 days of receiving the request.


In case you have been reached out through email for any survey participation, please respond back through same email in case you any queries or assistance is required.


Children

We do not knowingly collect or solicit data nor personally identifiable information from anyone under the age of sixteen (16) unless with parental consent pursuant to applicable law. If we become aware that personal data from a child were inadvertently collected, we shall delete such data without undue delay. Further, if any person under the age of sixteen (16)provides their personal information voluntarily ; in the case you are a parent or legal guardian who discovers that your child has provided us with any of the foregoing, you may email info@ugamsolutions.com to delete their information.


How to exercise your rights

You can, at any time, exercise your right to access your information, request a copy of personal information we hold about you, unsubscribe or request to withdraw consent, right to rectification, erasure, to be forgotten, to restrict data processing and to object data processing. You can communicate any of the above requests to us by writing to info@ugamsolutions.com as mentioned in our website. Alternately you can also reach us at +91 22 71050214 or our US toll free number 1-6462-543-500, extension 1433 between 11 a.m. to 7 p.m. (IST) Monday to Friday, except public holidays. Your request will be responded within 72 hours and completed within max 30 days.

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.


For further information, visit www.allaboutcookies.org

How do we use Cookies?

Our Company uses cookies to understand how you use our website. We keep a record of your activity on this website. This may include Content viewed by you, your I.P. address, pages visited by you, how long were you on a particular page, in what order were the pages viewed, number of times you visited the website, etc. This is a record of your visit only on www.ugamsolutions.com, not any other website.


We do not sell any personally identifiable information about you to any third party.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses Performance cookies. We use Google Analytics to monitor visitor behavior on our website to help us improve our information and services. Google Analytics is a simple, easy-to-use tool that helps website owners measure how users interact with website content.

How to manage cookies?

You can set your browser not to accept cookies.

Privacy policies of other websites

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy..

Changes to our privacy policy

Ugam keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on September 08, 2020.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights.


Email us at: info@ugamsolutions.com


Call us at:
+91 22 71050214 extension 1433
1-6462-543-500 (US toll free number)
From 11 a.m. to 7 p.m IST, Monday to Friday, except public holidays.


Or write to us at: 31st Floor, Sunshine Tower, Senapati Bapat Marg, Dadar (West), Mumbai 400013

Acceptance of these Conditions

It is assumed that you have carefully read this document and agree to its contents. If you disagree with any part of this privacy policy, please refrain from using our website. We reserve the right to change our privacy policy as and when necessary. Continued use of our website and platform implies acceptance of the revised privacy policy.